Updated April 2024
Below is a current list of known issues identified by CTAS users. After each issue you'll find a suggested temporary solution.
We encourage you to visit this page regularly as you continue to use CTAS to see if any new issues have been added. If you discover any issues that are not currently listed, please submit them to ctas@auditor.state.mn.us. We will work to correct these issues in the next CTAS program update.
Accounting Module
Receipts
- ISSUE: When you add and save a new receipt with the "Cleared check" box checked, certain fields will become "read-only", preventing you from saving any subsequently-added receipts.
- SOLUTION: Do not check the "Cleared check" box. Instead, clear receipts by either:
- Reopening the receipts for edit from the Receipts list tab and then checking the Cleared box and saving, or
- Using the Cash Processing feature in the Cash Module (Deposits in Transit).
Disbursements
- ISSUE: When you add and save a new disbursement with the "Cleared check" box checked, certain fields will become "read-only", preventing you from saving any subsequently-added disbursements.
- SOLUTION: Do not check the "Cleared check" box. Instead, clear disbursements by either:
- Reopening the disbursement for edit from the Disbursement list tab, then checking the Cleared box and saving, or
- Using the Cash Processing feature in the Cash Module (Outstanding Checks).
Payroll Module
Employee Record
- ISSUE: When adding new employees, the Last Hire Date field for the first new employee is listed as “Not Set”. When a second new employee is added, the Last Hire Date field is automatically filled with the Last Hire Date that was listed for the first new employee.
- SOLUTION: When adding new employees, manually edit the Last Hire Date.
Processing Payroll – Earned Sick and Safe Time Maximums
- ISSUE: For employees that are eligible for Earned Sick and Safe Time (ESST), the law includes maximum accruals and maximum balances but the maximums have not been worked into CTAS yet. There is a place to enter the maximum information in an employee’s record but the balances aren’t currently restricted by the maximums entered.
- SOLUTION: Manually monitor the balances and enter adjustments in the Sick, Vacation, Comp, and ESST (F8) tab to ensure that the maximums are being enforced. This is scheduled to be updated to automatically cap the accruals/balances in the next release of CTAS later this year.
Processing Payroll – Earned Sick and Safe Time Accrual
- ISSUE: For employees that are eligible for ESST and accruing it based on the number of hours worked, the accrual amount does not reflect changes made in the hours worked in a particular situation. If the hours worked are entered in the Gross Pay section of the Payroll Check Information and are saved but then the hours worked is edited to be 0 hours worked, the amount of ESST hours accrued on the Sick, Vacation, Comp, ESST (F8) tab does not update. Note: This only happens when the value is changed to 0 (other values properly update) and when the first entry was saved (if the first entry was not saved, the accrual amount updates as expected).
- SOLUTION: Remove the affected employee from the Employee Roster and re-add them to the Roster. When they are re-added their hours worked and the associated accrual will have reset.
Investments Module
Investments
- ISSUE: When you add a deposit or withdrawal while editing an investment, you receive a generic CTAS error message stating, "CTAS is unable to complete this operation.” CTAS then saves the entry but creates a check or receipt number of “0” instead of an IAD (Investment Automatic Deposit) or IAW (Investment Automatic Withdrawal) number.
- SOLUTION: Do not add letters or numbers to the CTAS-generated check number (IAD) or receipt number (IAW): doing this will prevent additional deposits or withdrawals from being created for that investment. To fix, remove any letters or numbers from the check or receipt number, returning the created IAD or IAW to its original number: for example, change IAW1a to IAW1 or IAD8b to IAD8.
Administration Module
Unable to submit State Auditor Data File and Financial Statements
- ISSUE: When trying to submit State Auditor Data File and Financial Statements under the Generate and Submit heading, user is not receiving the pop-up box to enter their SAFES credentials and submit files.
- SOLUTION: In the CTAS Year-End Reporting instructions, for Steps II and III, use option 2. Link to instructions: https://www.osa.state.mn.us/media/03fpaokp/yearendreportinginstructions.pdf.